- Manage related cases, review entitlements , and a Timer to ensure you do not exceed/breach your SLA’s
- Define and managing service entitlements and SLA’s.
- Create dynamic routing and queuing rules to ensure you hit your service targets.
- Merging duplicte or creating parent / child relationships between cases to eliminate redundancies.
Define and customize enterprise-wide KPI’s (e.g. first response, resolution by, customer sat) and associate processes and rules (e.g. routing, queuing, escalation and notification) to ensure they are met.
- Insight to Customer understanding
- Improved sales
- Increased Sales success
- Shortened sales cycle
- Improve win rates
- More informed Cusomers
Everything we do is focused on helping you optimise profitability, revenue and customer satisfaction by fostering customer-satisfying behaviours and implementing efficient customer-centric processes.
- More effective planning and execution of marketing campaigns
- Sharpened marketing mix
- Strengthened customer loyalty
- Improved business performance monitoring
- Faster, more precise resolution of customer issues.
- 24x7 customer self-service