Transport your customer management process from managed to self-service portal. With Dynamics CRM, manage essential customer interactions and personalised responses with logging/tracking service for greater customer satisfaction.
Government organisations of all sizes can strengthen these relationships by cost-effectively and efficiently delivering higher levels of prompt, “citizen-centric” service using the same customer relationship management (CRM) tools and technologies widely adopted within the commercial sector.
Deliver effective services with responsive tools for greater customer engagement, manage resources between departments with flexibility and fast responsiveness to case processes. With our CRM solution, improve the quality of services and information sharing across various department without compromise, from citizen queries, information gathering, licensing and call management.
Provide higher levels of service to citizens by streamlining interactions, empowering citizens and increasing transparency. Regardless of whether information or service requests are made by phone or email, via a website or in person, contact centre staff members can easily access information and route requests to appropriate departments.
Seamless, quick, efficient, citizen-centric service results in increased citizen satisfaction levels and strengthened relationships between government and its citizenry.